Privacy Policy

1. Introduction

SoundVent ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social commerce platform.

2. Information We Collect

Personal Information

We collect information you provide directly to us, such as:

• Account information (name, email, username)
• Profile information (bio, avatar, location)
• Payment information (processed securely through Stripe)
• Content you create (posts, music, products, messages)
• Communications with us

Automatically Collected Information

We automatically collect certain information when you use our Service:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Analytics data (performance metrics, error reports)
• Cookies and similar tracking technologies

Third-Party Information

We may receive information from third-party services you connect:

• Spotify (music preferences, playlists)
• YouTube (channel information, videos)
• Social media platforms (when you connect accounts)

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Personalize your experience and content
• Monitor and analyze usage and trends
• Detect, prevent, and address technical issues
• Comply with legal obligations

4. Information Sharing

We may share your information in the following circumstances:

Public Information

Some information is public by default:

• Your public profile information
• Content you post publicly
• Products you list for sale

Service Providers

We share information with trusted third parties who help us operate our Service:

• Supabase (database and authentication)
• Stripe (payment processing)
• Mux (video/audio processing)
• SendGrid (email delivery)
• Sentry (error monitoring)

Legal Requirements

We may disclose information if required by law or to:

• Comply with legal process
• Respond to government requests
• Protect our rights and property
• Prevent fraud or security issues

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

We use industry-standard encryption for data transmission and storage, and regularly review our security practices.

6. Your Rights and Choices

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account and data
• Export your data
• Opt out of marketing communications
• Control cookie preferences

To exercise these rights, contact us at privacy@soundvent.com or use the settings in your account.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide our Service. We may retain certain information for longer periods for legitimate business purposes, legal compliance, or dispute resolution.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@soundvent.com
Address: SoundVent Privacy Team, [Your Address]