Privacy Policy

Effective Date: May 21, 2025
Last Updated: May 21, 2025

SoundVent, Inc. (“SoundVent,” “we,” “us,” or “our”) is committed to protecting your privacy and treating your personal information with care. This Privacy Policy explains how we collect, use, store, share, and protect information across our website, mobile app, APIs, and all other services (collectively, the “Services”).

By using SoundVent, you agree to the practices described in this Policy.

1. Information We Collect

1.1 Account & Profile Information

We collect information you provide when you create or update your account, including:

• Email address, username, display name
• Password (stored using secure hashing)
• Profile details (bio, location, member type, social links)
• Artist data (genre, subgenres, Spotify integration, and related profile information)

1.2 Content You Create

SoundVent allows users to upload and share content, including:

• Photos, videos, music, audio, and other media files
• Posts, comments, likes, reactions, and other social interactions
• Messages and conversations
• Groups, events, and other community features

We store this content as part of providing the Services.

1.3 Usage & Device Information

When you use SoundVent, we automatically collect certain information, such as:

• IP address and general location (e.g., city, region)
• Browser type, operating system, device type, and device identifiers
• Referring URLs and exit pages
• Pages viewed, features used, and time spent on the Services
• Performance data, crash logs, and diagnostic information
• Information stored via cookies, local storage, and similar tracking technologies

1.4 Transaction & Commerce Data

If you buy or sell products on SoundVent, we may collect:

• Order history and purchase details
• Billing and shipping information (limited to what is necessary to process orders)
• Payment processing information from Stripe (we do not store full credit card numbers)
• Fulfillment and shipping information from Printful and similar providers

1.5 Third-Party Integrations

If you choose to connect third-party services to SoundVent, we may receive information from:

• Spotify (e.g., artist profiles, public releases, playlists)
• Bandsintown (e.g., public events and tour dates)
• YouTube (e.g., public channel information, playlists, and videos)
• Other integrations that you explicitly authorize

You can disconnect integrations at any time through your account settings or the third-party platform.

1.6 Messages & Communication

We collect information related to communications on the platform, including:

• Content of messages you send or receive
• Message metadata (such as timestamps and read status)
• Notification and communication preferences

We do not sell or use your private messages for advertising.

2. How We Use Your Information

We use your information to:

• Operate, maintain, and improve the SoundVent platform and Services
• Provide and personalize your feed, recommendations, and discovery features
• Enable posting, messaging, and social interactions between users
• Process payments, facilitate orders, and deliver products and subscriptions
• Provide customer support and respond to your requests or inquiries
• Communicate with you about updates, features, changes, and platform news
• Analyze usage and performance to improve existing features and build new ones
• Detect, prevent, and address fraud, abuse, spam, security incidents, or illegal activity
• Enforce our Terms of Service and community guidelines

We do not sell your personal data.

3. How We Share Information

3.1 Service Providers

We work with trusted third-party service providers who help us operate and improve the Services, including:

• Supabase (database, authentication, file storage, realtime)
• Vercel (hosting and deployment)
• Stripe (payments and payouts)
• Printful (merchandise production and order fulfillment)
• Mux (video processing, hosting, and playback)
• SendGrid (transactional and account-related email delivery)
• Cloudflare (security, performance, and CDN)

These providers may access your information only to perform services on our behalf and are contractually obligated to protect it.

3.2 Third-Party Integrations You Connect

When you connect third-party integrations (such as Spotify, Bandsintown, or YouTube) to your SoundVent account, we may share limited information as needed to provide those features. You can disconnect integrations at any time.

3.3 Analytics & Advertising Partners

We may share aggregated, anonymized, or de-identified information with analytics or advertising partners to understand usage patterns and performance. We do not share your personal messages or direct identifiers with these partners for advertising purposes.

3.4 Legal, Safety & Compliance

We may disclose information if we believe it is reasonably necessary to:

• Comply with applicable laws, regulations, legal processes, or government requests
• Protect the rights, property, or safety of SoundVent, our users, or the public
• Detect, prevent, or address fraud, security, or technical issues

3.5 Business Transfers

In the event of a merger, acquisition, financing, restructuring, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will take reasonable steps to ensure that your personal data remains protected.

4. Cookies and Tracking Technologies

We use cookies, local storage, pixels, and similar technologies to collect and store information about how you use the Services. These technologies help us:

• Keep you logged in and maintain your session
• Remember your preferences and settings
• Understand how features are used and improve performance
• Measure the effectiveness of features and (if applicable) marketing campaigns

Types of Cookies

• Essential Cookies – Required for core functionality like login, navigation, and security.
• Analytics Cookies – Help us analyze usage and improve features and performance.
• Marketing Cookies – Used to deliver or measure personalized content or promotions (if and when used).
• Third-Party Cookies – Set by providers such as Stripe, Spotify, Bandsintown, and others when you interact with their integrations.

You can control or delete cookies through your browser or device settings. Disabling cookies may affect some features and functionality of the Services.

5. Data Retention

We retain your information for as long as:

• Your account is active; or
• It is reasonably necessary for legal, accounting, or business purposes.

If you delete your account, your profile and most associated content will be removed from public view. Some information may be retained in backups or logs for a limited period as required for security, fraud prevention, or legal obligations. Certain interactions (such as messages sent to other users) may remain visible to those users.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including the right to:

• Access the information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, subject to legal and contractual obligations
• Request a copy of your data in a portable format (data portability)
• Opt out of marketing communications
• Withdraw consent where processing is based on consent
• Object to or restrict certain types of processing

To exercise these rights, contact us at: privacy@soundvent.com.

7. Children’s Privacy

SoundVent is not intended for children under the age of 13 (or under 16 where applicable). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child in violation of applicable laws, we will take steps to delete it promptly.

8. Data Security

We use industry-standard technical and organizational measures to help protect your information, including encryption in transit and at rest, secure access controls, and regular monitoring. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

9. Automated Decision-Making & AI Systems

We may use automated systems and algorithms to help us:

• Detect spam, abuse, and suspicious account behavior
• Recommend content, artists, or communities you may like
• Moderate content or flag potential violations of our Terms of Service
• Analyze usage to improve features and performance

These systems do not make final enforcement decisions without human oversight. Where required by law, you may have the right to request human review of certain automated decisions.

10. International Data Transfers

SoundVent is operated from the United States, and your information may be transferred to, stored, and processed in the United States or other countries that may have different data protection laws than your country of residence.

Where required, we use appropriate safeguards (such as Standard Contractual Clauses or equivalent mechanisms) to protect your data in accordance with applicable laws.

11. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), the United Kingdom, and similar jurisdictions, we process your personal data based on:

• Consent – For example, when you connect integrations or opt into certain communications.
• Performance of a Contract – To provide the Services you sign up for.
• Legal Obligations – To comply with applicable laws and regulations.
• Legitimate Interests – Such as improving the platform, preventing fraud, and ensuring the security of the Services.

12. California Privacy Rights (CCPA/CPRA)

California residents have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to:

• Know what categories of personal information we collect and how we use it
• Access specific pieces of personal information
• Request deletion of personal information, subject to certain exceptions
• Correct inaccurate personal information
• Opt out of the “sale” or “sharing” of personal information (we do not sell personal data)
• Limit the use and disclosure of sensitive personal information, where applicable

To exercise these rights, contact us at: privacy@soundvent.com.

13. “Do Not Track” Signals

Some browsers offer a “Do Not Track” (DNT) setting that can send a signal to websites you visit. There is currently no universally accepted standard for how to respond to DNT signals, and we do not currently respond to them. We will update this Policy if that changes.

14. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice through the Services or by other reasonable means. The updated Policy will indicate the “Last Updated” date at the top.

Your continued use of SoundVent after any changes means you accept the updated Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, you can contact us at:

Email (Privacy): privacy@soundvent.com
Email (General): general@soundvent.com
Mailing Address:
SoundVent, Inc.
Scotts Valley, CA
United States